Posted on May 8, 2020
Page Updated: September 18, 2020, 2:20 p.m. | Español
Union County Government has remained operational throughout this public health crisis, despite our buildings and facilities temporarily being closed to the public. Our buildings and facilities are starting to reopen to the public. Precautions will be implemented to protect the health and safety of employees and visitors, including the requirement to wear a face covering in County facilities when physical distancing of six feet is not able to be maintained. A disposable face covering will be provided for visitors who do not have one.
Departments and Divisions that have reopened offices or facilities to the public are listed below in alphabetical order. To help navigate the extensive list, we recommend using Ctrl + F on your keyboard and searching for keywords. To search by Department or Division, click the first letter in the alphabet below. Departments and Divisions that are not listed below may still have offices closed to the public; click here to learn how to access those services.
Please watch this video to see the changes and precautions now implemented at some Union County facilities to protect the health and safety of employees and visitors.
The Union County Agricultural Center is open 8:00 a.m. to 5:00 p.m., Monday thru Friday. At this time, no reservations are being accepted for the Events Center; and all events are postponed through July. Union County Cooperative Extension is meeting with the general public on an appointment-only basis. FAQ's and general information are available in the lobby of the Ag Center for pick up. Cooperative Extension classes, workshops, and activities are also postponed through July. Please visit the Cooperative Extension website for the most up to date information.
The Union County Board of Elections is open to the public during normal business hours, 8:00 a.m. to 5:00 p.m.
Building Code Enforcement has resumed normal operations. The number of customers in the office will be limited to six until further notice. We strongly suggest that permit applications be submitted using our online permitting system. If assistance is needed, please contact our permitting staff at 704-283-3816.
Digital submission of plans is encouraged.
If your installation has specific needs, please contact one of the following to discuss.
Community Support & Outreach is providing all services by telephone, mail, and online. Face-to-face appointments are not being accepted at this time. If anyone is in need of an in-office appointment or assistance, please call the number listed below for the program for which you are seeking assistance.
Emergency Assistance (200%)
Please call 704-296-4300 and you will be transferred to a Crisis Assessment worker. If you reach a voicemail, please leave a message and your call will be returned within 48 hours. If you are in need of rental assistance, please call this number as well to be screened for potential assistance.
Energy Assistance - Crisis Intervention Program (CIP)
The following forms are required to apply for CIP:
Paper applications for CIP can be accessed electronically.
Submit all required, completed information one of these methods:
All fields must be completed and forms must be signed before submitting.
Please call 704-296-4300 if you have any questions.
Senior Nutrition Congregate Program
Meals at congregate sites are canceled until further notice. For registered users of the congregate program, if you would like to receive meals delivered to your home while the sites are closed, call 704-283-3712.
Senior Nutrition Homebound Program
For recipients: For current recipients of home-delivered meals, your meals will be placed on your doorknob or porch. The volunteer will knock, return to their car, and wait three minutes for you to get your meal. If the meal is not picked up, the meal will be removed. A staff person from our office will be calling you each week to check how you are doing. If you or someone you know is over the age of 60 and in need of meals at this time, call 704-283-3712 or complete an online referral form here.
For volunteers: Do not attempt your volunteer shift if you are sick or someone you live with is sick (fever, shortness of breath, cough). To minimize exposure to yourself and the seniors we serve, all senior nutrition volunteers should follow new meal delivery procedures:
If you are unable to volunteer, email Gloria Haney or call 704-296-4312.
Senior Nutrition: Nutritional Supplement Meal Services
Ensure will be delivered to the client or designee. Call 704-283-3712 with any questions.
Work First Employment Services
Please call 704-296-4300 and you will be transferred to a Work First Employee. If you reach voicemail, please leave a message and your call will be returned within 48 hours.
Work First Family Assistance
Applications for Work First Assistance can be accessed in the following manner:
Submit all required, completed information one of these methods:
Community Engagement and Health Education
All meetings and events are postponed until further notice. Email Heather Horne with questions.
Parenting Support & Nurturing Parenting (PSNP)
Classes will be completed via telephone or video sessions. For new referrals, intake paperwork, or other questions please email Nicole Blevins.
Volunteer Income Tax Assistance (VITA)
The IRS deadline for filing 2019 taxes is July 15, 2020. VITA appointments for the 2019 tax season ended July 1, 2020.
Women, Infants & Children's Program (WIC)
WIC services are being provided by phone only. Staff will call anyone with a scheduled WIC appointment to complete the appointment by phone. Call 704-296-4893 (English) or 704-296-4890 (Spanish) if your phone number has changed, or for WIC or breastfeeding questions or concerns. If you need to drop off any breastfeeding equipment, please coordinate with staff by calling the numbers above.
Court operations expanded on June 1 consistent with the Executive Orders of the Governor of North Carolina and the Chief Justice of the Supreme Court of North Carolina. Precautions are being taken to protect court participants and visitors to the courthouse, including social distancing in the courthouse and courtrooms, and regular cleaning of courtrooms. Visitors to the courthouse are permitted to wear a mask to cover the nose and mouth area. The wearing of a mask is encouraged, but not required. Criminal cases and small claims cases (except summary ejectments) will be heard, beginning June 1, together with domestic violence, no-contact restraining orders, juvenile delinquency, and child abuse, neglect and dependency (DSS) cases as scheduled. Regular administrative traffic courts and jury trials continue to be suspended at this time. For more information on court dates or court schedules, please check online or call the Clerk’s office at 704-698-3100.
All magistrate services are operating as normal, with two exceptions. Small claims court is not currently scheduled, and weddings are by appointment only.
The Environmental Health Division is open to the public during normal business hours, 8:00 a.m. to 5:00 p.m. Monday through Friday with a few modifications. Please call 704-283-3553 with questions. Visit the Environmental Health website to access online resources and find contact information.
On-Site Water Protection (OSWP) Program
Field inspections are continuing normal operations with modifications made to accommodate physical distancing on the job site. Applications for new septic systems and wells are being accepted. All other services will continue.
Children’s Environmental Health Program
Routine inspections and other activities associated with child care facilities, schools, and camps are occurring with the use of face coverings and other modifications made to accommodate physical distancing. Complaints and communicable illness outbreak investigations continue under normal operations with modifications to accommodate personal safety and physical distancing. Visit the Environmental Health website to access the online complaint referral form.
Food Lodging and Institutions Program
Routine permitting and inspections of food establishments, public swimming pools, lodging, and other facilities are occurring with the use of face coverings and other modifications made to accommodate physical distancing. Inspections of facilities with populations vulnerable to COVID-19 will be determined on a case-by-case basis. Facility plan reviews will continue to be conducted electronically. Complaints and communicable illness outbreak investigations continue under normal operations with modifications made to accommodate personal safety and physical distancing. Visit the Environmental Health website to access the online complaint referral form.
The Fire Marshal’s Office will continue conducting fire code inspections and fire investigations while taking precautionary measures. Inspections at facilities with populations vulnerable to COVID-19 will be conducted in a matter that ensures the protection of all involved. All low and moderate hazard occupancy inspections have been suspended until local, state and federal guidance provides for normal business occupancy and gatherings of greater than 50 persons.
Construction and permitting plan reviews continue on a normal basis. Construction inspections will be conducted by appointment only on Tuesdays and Thursdays. Site consultations have been suspended. If you are scheduled for a construction inspection, our staff member will advise you of the COVID related issues that will need to be addressed at the worksite prior to the inspection being conducted.
Library locations are currently open Monday through Friday to individuals older than 65 and those considered high risk from 9:00 a.m. to 10:00 a.m. and to the general public with limited capacity between the hours of 10:00 a.m. and 4:00 p.m.; the exception is the Waxhaw library, which is providing provide curbside service only. All library locations are providing curbside service between the hours of 9:00 a.m. and 4:00 p.m. Monday through Friday. For more information, visit the Library webpage.
Cane Creek Park is open seven days a week from 7:00 a.m. – 5:00 p.m with limited activities. Cane Creek Campground will reopen with limited capacity on June 1 by reservation only. Reservation requests resume June 1 online, via email, and by phone. Jesse Helms Soccer Complex and Fred Kirby Park remain closed until further notice. For more information, visit the Parks and Recreation webpage.
The Planning Department is open to the public during normal business hours, 8:00 a.m. to 5:00 p.m. Monday through Friday with a few modifications.
All pre-application meetings for development applications will be conducted virtually. Please contact the appropriate Planning Department staff member for information on how to arrange a meeting.
Community meetings for rezoning and special use permit applications will resume. Applicants are encouraged to follow a few guidelines when conducting a community meeting:
Public Health clinics are providing limited services by appointment only at the Human Services building (2330 Concord Avenue, Monroe, NC 28110). Do not come to the building without calling first.
To minimize exposure for your family, our employees, and the community, only one adult is allowed to accompany a minor child to an appointment. For adult appointments, please ask everyone else other than the person with the appointment to remain outside of the building.
The Dental Clinic sees patients for treatment and emergencies by appointment only at the Human Services building (2330 Concord Avenue, Monroe, NC 28110). Patient Schedule: Monday & Thursday from 10 a.m. to 5:30 p.m.; Tuesday, Wednesday & Friday from 7:45 a.m. to 3:00 p.m. Call 704-296-4829 for appointments.
Clinical health services are being provided by appointment only.
Call 704-296-4884 for information regarding birth certificates, death certificates, disinterment/reinterment permits, or burial/transit permits. Time-sensitive documents clearly marked as “Vital Records” may be left in the drop box just past the Human Services building drive-thru window or in front of the flagpole, or mailed to 2330 Concord Avenue, Monroe, NC 28110.
Customer Service Specialists are available to assist customers by phone (704-296-4210) and email 8:00 a.m. to 5:00 p.m. Monday through Friday. Applications for utility service can be completed online or mailed to: Union County Public Works, 500 N. Main Street, Suite 400, Monroe, NC 28112. The Customer Service office is open to the public; but in an effort to protect the health of employees and visitors, a maximum of three customers are allowed in the Customer Service office. We encourage you to visit our website to view online services. A secure drop box is located in the Government Center lobby for documents and customer service requests.
The Register of Deeds office is open to the public during normal business hours, 8:00 a.m. to 5:00 p.m. Monday through Friday with limitations on the number of customers in the office at a time.
For information related to the Union County Sheriff’s Office, visit the Sheriff’s Office website.
Social Services is providing all services by telephone, mail, and online. Limited face-to-face appointments are being accepted at this time. If you are in need of an in-office appointment or assistance, please call the number listed below for the program for which you are seeking assistance.
Adult Protective Services (APS) Intake
To report abuse, neglect or exploitation, call 704-296-6124 Monday through Friday 8:00 a.m. to 5:00 p.m. For after hours, please call 704-289-1591.
Adult Protective Services – Investigations, In-Home Services, Adult Day Care/Day Health
Adult Services – Guardianship, Special Assistance-In Home Services, Assisted Living Facilities, etc.
Call 704-296-4492 Monday through Friday 8:00 a.m. to 5:00 p.m. For after hours, call 704-289-1591.
Child Protective Services (CPS) Intake
To report abuse, neglect or exploitation, call 704-296-6124 Monday through Friday 8:00 a.m. to 5:00 p.m. For after hours, call 704-289-1591.
Child Protective Services (CPS) Investigations
Child Welfare - In-Home Services, Permanency Planning & Foster Care, Independent Living (LINKS) or Adoptions/Post-Adoptions
UCPS Behavioral Health Collaborative
Adult and Family & Children's Medicaid
Medicaid clients are encouraged to take advantage of the following methods to conduct business:
Submit completed paper application forms and/or all required supplemental information/ documentation via fax to 704-296-6154; mail to 2330 Concord Avenue, Monroe, NC 28110; or the drop box just past the Human Services Building drive-thru window or in front of the flagpole. All fields must be completed and forms must be signed before submitting.
If you want to file an application for benefits, the date you call us will be used as your date of application, even if we have to mail the application to you.
If you came to our office because of a deadline or for an appointment, we will not cut off your benefits or penalize you. Please call for assistance.
Child Care Subsidy
Submit all required supplemental information/documentation via fax to 704-296-6154; mail to 2330 Concord Avenue, Monroe, NC 28110; or drop box just past the Human Services Building drive-thru window or in front of the flagpole. All fields must be completed and forms must be signed before submitting.
Food & Nutrition Services (FNS) – Intake & Redeterminations
Submit applications and recertifications for FNS. All fields must be completed and forms must be signed before submitting:
Submit completed paper application forms or recertification paperwork, and/or all required supplemental information/ documentation via fax to 704-296-4363; mail to 2330 Concord Avenue, Monroe, NC 28110; or the drop box just past the Human Services Building drive-thru window or in front of the flagpole. All fields must be completed and forms must be signed before submitting.
Health Choice and Food & Nutrition Services Repayments
Payments for established Health Choice or Food and Nutrition repayment agreements may be made via check or money order only (with case number written on the payment). Mail payments to 2330 Concord Avenue, Monroe, NC 28110; or drop box just past the Human Services Center drive-thru window or in front of the flagpole.
Child Support Enforcement
Call 704-289-4356, email, or text 704-412-9221.
All locations are operating under normal business hours. For details, visit the Solid Waste website.
Construction and Demolition (C&D) Landfill and Transfer Station
All locations are operating under normal business hours. Call 704-296-4260 with questions.
Residential Waste and Recycling Centers (Convenience Sites)
All locations are operating under normal business hours. Only cash, check, or exact change will be accepted in drop boxes at each location with the exception of commercial haulers at the Austin Chaney landfill scale house which will accept credit cards. Call 704-512-9821 with questions.
Visitors: If you are sick, please stay home. During busy times, follow social distancing procedures (at least six feet apart).
Trash from a home with sick (isolated or quarantined) individuals: Double bag trash items and put all recyclables in the trash.
Tax Administration is open to the public 8:00 a.m. to 5:00 p.m. Monday through Friday. The number of customers allowed in the office is limited to 7 people in the Tax Collector’s office and 7 people in the Tax Assessor’s office until further notice (excluding small children with their parents/guardians). Customers are encouraged to conduct as much business as possible by phone and to utilize our drop box or website for payment purposes. All field appraisal work is limited to new construction sites only, with the exception of properties under appeal for 2020. In such cases, appointments may be made as needed with management approval.
You can contact our office for assistance in the following ways:
Transportation services are being provided for trips associated with medical needs, obtaining food (grocery store, food pantry, etc) and adult day care. Transportation services to places of employment resume June 22. Call 704-292-2511 for an appointment. Transportation services related to other shopping needs and educational facilities are suspended until further notice.
Veterans Services Offices will provide services by appointment only by calling 704-283-3807. Please do not come to the VSO without an appointment.
To minimize exposure for your family, our employees, and the community, please ask everyone else other than the person with the appointment to remain outside of the building.
VSOs continue to work with veterans by phone, email, fax or drop off of documents and paperwork. Documents can be dropped off with the arrangement of the VSO you are currently working with or by calling the main number at 704-283-3807.
If you have additional questions or need further information, please call 704-283-3807 or email Michelle Marcano with a detailed message, including the veteran's name and contact information.
If you need someone to talk with, contact the Veterans Crisis Line at 800-273-8255. Additional contact information and resources include: VA Hospital in Salisbury-Urgent Care available 24/7 (800-469-8262); VA Clinic Tyvola (704-329-1300); VA Clinic University (704-597-3500). Call before you arrive. Contact your VA primary care clinic to ensure your appointment is still scheduled. Union County Transportation is continuing to support veterans’ medical trips to the VA Clinics and Community Care approved doctors.
Union County Government Center
500 North Main Street, Monroe, NC 28112
704-283-3500 | Contact Us