Union County Social Services employee Chastity Richardson is being honored for her responsiveness, problem-solving, and empathy in helping a client battling cancer receive necessary medications.
Richardson worked for weeks to help a client diagnosed with cancer. The client was unable to get their prescriptions filled using their Medicaid because they had difficulty getting their information updated in the system. Richardson made hundreds of calls and drove to the client's doctor office to try to get someone to help. She eventually was able to reach a state employee who fixed the client's Medicaid information. The client was able to successfully receive necessary prescription medications and receive a reimbursement for the previous month's medication they had to purchase out of pocket.
"This is what customer service looks like," said Ashley Lantz, Director of Social Services. "Chastity didn't have to go above and beyond for this client, but she did."
Richardson exemplified the level of customer service Union County strives to provide its residents. For her extraordinary efforts, Richardson has been awarded the first quarter Caught in the Act Award of 2021. Caught in the Act is a recognition program for Union County employees. This program allows employees to nominate their colleagues for going above and beyond expected roles within their job description. As the recipient of the Caught in the Act Award, she will receive a $100 bonus in her next paycheck and is eligible for the annual Caught in the Act Employee of the Year award. Nominations for this recognition program are reviewed quarterly.
Pictured: County Manager Mark Watson presenting award to Social Services employee Chastity Richardson