Transportation

Late Cancellation and No-Show Fees Resuming in April

Beginning in April, Union County Transportation will resume charging fees for late cancellations and no-shows. These fees are part of our rider guidelines and help ensure that available trips can be offered to other passengers who need transportation.

Late Cancellation Fee: $2— Applies to trips canceled after 12 p.m. on the business day before the scheduled trip.

No-Show Fee: $10— Applies when a passenger does not board a scheduled trip.
We encourage riders to cancel as early as possible if plans change so we can offer that trip to another passenger.

Questions? Call our office at 704-292-2511.

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WSOC-TV just aired a story about our Transportation services and the positive impact they have on local families.
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The department was recently featured in Business View Magazine for its dedication to connecting residents with essential destinations.
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Union County Transportation is proud of its drivers for their outstanding performance in the competition.
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Rider Testimonials
Rudy made the ride so much fun! We really enjoy riding on transportation. We hope to ride with Rudy again. - Bobby G.
Employee Testimonials
I enjoy being able to help the members of my community and make a difference in people’s lives. There are good people and good benefits with the county and I enjoy the challenging work. No day at the Transportation office is the same and I enjoy the camaraderie of our office environment. - Christy Knight, Admin

Go to Medical Appointments, Work or Shopping

Click through the steps to learn how.

1. Register as a Rider
2. Book Reservation
3. Pick Up & Return Home

All passengers must complete and sign a registration application.
Complete the registration application online.

To obtain a PDF application, call 704-292-2511, option 3, or download one here.

Then, mail the following documents to Union County Transportation:

Completed and signed application form
Copy of driver's license or picture ID
Signed acknowledgment form

1407 Airport Rd.
Monroe, NC 28110

Transportation Calendar

Monday	Tuesday	Wednesday	Thursday	Friday
Charlotte (Appointments 8 a.m.–11 a.m., completed by 12 p.m.)	Charlotte (Appointments 8 a.m.–11 a.m., completed by 12 p.m.)	Charlotte (Appointments 8 a.m.–12 p.m., completed by 1 p.m.)	Charlotte (Appointments 8 a.m.–11 a.m., completed by 12 p.m.)	Charlotte – Every other Friday (Appointments 8 a.m.–12 p.m., completed by 1 p.m.)
Matthews (Appointments 9 a.m.–1 p.m., completed by 2 p.m.)	Matthews (Appointments 9 a.m.–1 p.m., completed by 2 p.m.)	Matthews (Appointments 9 a.m.–1 p.m., completed by 2 p.m.)	Matthews (Appointments 9 a.m.–1 p.m., completed by 2 p.m.)	Matthews (Appointments 9 a.m.–1 p.m., completed by 2 p.m.)
No service	Shopping Retail (11:30 a.m. drop-off, 2-hour maximum)	No service	Shopping Retail (11:30 a.m. drop-off, 2-hour maximum)	Shopping Retail (11:30 a.m. drop-off, 2-hour maximum)
No service	Salisbury (Appointments no earlier than 9:30 a.m., completed by 1:30 p.m.)	No service	Salisbury (Appointments no earlier than 9:30 a.m., completed by 1:30 p.m.)	No service
No service	No service	No service	No service	Every Other Friday Dates Dec 19, 2025 Jan 2, 16, 30 Feb 13, 27 March 13, 27 April 10, 24 May 8, 22 June 5, 19 July 17, 31 (No service July 3) Aug 14, 28 Sept 11, 25 Oct 9, 23 Nov 6, 20 Dec 4, 18

Special Notes

Appointments for Salisbury Clinic must be scheduled no earlier than 9:30 a.m. and completed by 1:30 p.m.
Appointments for Charlotte Clinic:
- Monday, Tuesday, and Thursday appointments must be scheduled no earlier than 8 a.m. and completed by noon.
- Wednesday and Friday appointments must be scheduled no earlier than 8 a.m. and completed by 1 p.m.
Charlotte & Salisbury are for Medical and Veteran Affair appointments only.
On shopping/retail days, you will be dropped off at 11:30 a.m. and have two hours max to shop.
48-hour notice is required for scheduling and cancellations must happen 24-hours before.

Eligibility Requirements

Union County offers transportation services to all residents aged 16 and older, as well as those aged 0-15 when accompanied by a parent or guardian. For riders under 18, a parent or guardian must sign an acknowledgment of receipt of the Rider Guide on their behalf.

We provide scheduled transportation to many types of eligible passengers, including those with mobility issues, special needs, County residents who would like to go to work, the elderly, and general public.

Transportation services are provided at a nominal cost to the passenger, with many costs being covered by either grant or County funds.

Cost depends on time of registration and type of trip scheduled.

Union County’s only source of public transit.

Our goal is to improve and enhance the quality of life for residents by enabling them to access medical care, educational opportunities, jobs, and other resources where they can conduct activities of daily living and enjoy recreational opportunities.

Transportation services are available to residents of Union County through limited NCDOT funded grant programs or through sponsorship of a local human service agency.

Cost depends on time of registration and type of trip scheduled.