Customer Service
Customer Service
IN THE EVENT OF A SEWER BACKUP, SEWER OVERFLOW, OR OTHER UTILITY-RELATED EMERGENCY, IMMEDIATELY CALL 704-296-4210.
Ways to Pay Your Bill
Request form: 704-296-4210
(M-F, 8am - 5pm)
Use your bank’s bill pay service:
Choose Union County as electronic payee and use mailing address:
P.O. Box 580194
Charlotte, NC 28258-0194
Mail in payment:
Union County Public Works
P.O. Box 580194
Charlotte, NC 28258-0194
Pay in person (this method is currently suspended due to social distancing requirements):
Union County Tax Office
500 N. Main St.
Monroe, NC 28112
Drop-box:
W. Crowell St. near Government Center in a silver drop box
How can I apply for a water loss adjustment?
To apply for a water loss adjustment, please fill out this form.
Billing & Payment Frequently Asked Questions (FAQs)
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Contact
Union County Public Works500 N. Main St., Ste 400
Monroe, NC 28112
Phone: 704-296-4210
Fax: 704-296-4231
Ashley Terrell
Customer Service Supervisor
Email: ashleyterrell@unioncountync.gov
Shelley Maness
Business Operations Director
Email: shelley.maness@unioncountync.gov
Emergency Contact
Report a Water Outage, Sewer Backup or Overflow
Please call 704-296-4210 immediately to report a water outage, sewer backup, overflow or other utility-related EMERGENCY. On call service is available 24 hours per day for emergency situations only.
About Public Works Customer Service
The Utility Customer Service Department is committed to providing excellent customer service and accurate billing to more than 48,000 residential and commercial water and sewer utility accounts within unincorporated Union County and each of the municipalities in Union County with the exception of Monroe, Marshville, and Wingate.