Request form: 704-296-4210
(M-F, 8am - 5pm)
Use your bank’s bill pay service:
Choose Union County as electronic payee and use mailing address:
P.O. Box 38
Monroe, NC 28111
Mail-in payment:
Union County Public Works
P.O. Box 580194
Charlotte, NC 28258-0194
Pay in person:
Union County Tax Office
500 N. Main St.
Monroe, NC 28112
Drop-box:
W. Crowell St. near Government Center in a silver drop box
To apply for a water loss adjustment, please fill out this form.
Union County Public Works
500 N. Main St., Ste 400
Monroe, NC 28112
Phone: 704-296-4210
Fax: 704-296-4231
Ashley Terrell
Customer Service Supervisor
Email: ashleyterrell@unioncountync.gov
Please call 704-296-4210 immediately to report a water outage, sewer backup, overflow or other utility-related EMERGENCY. On call service is available 24 hours per day for emergency situations only.
The Utility Customer Service Department is committed to providing excellent customer service and accurate billing to more than 48,000 residential and commercial water and sewer utility accounts within unincorporated Union County and each of the municipalities in Union County with the exception of Monroe, Marshville, and Wingate.