All Union County Public Works services can be requested online or by contacting our customer service team at 704-296-4210 or via email. For your safety and the safety of our employees, please avoid in-person visits to the Public Works office.
Union County is committed to providing safe and reliable water to residents and businesses. Check out this video to learn all about Union County water, where it comes from, and the important investments we're making to continue providing safe and reliable water for decades to come.
Union County Public Works
500 N. Main St., Ste 400
Monroe, NC 28112
Email: pwcs@unioncountync.gov
Phone: 704-296-4210
Fax: 704-296-4231
Please call 704-296-4210 immediately to report a sewer backup, a sewer overflow or other utility-related EMERGENCY. On call service is available 24 hours per day for emergency situations only.
Water outages due to
non-payment are generally not considered emergencies. Please verify
that your account has not been disconnected for non-payment before reporting a
water outage. You can check your account balance and payment
status here or by calling 704-292-2537.
Please have your account number available.
If your water service has been disconnected for non-payment, service will only be restored when the total balance on the account has been paid in full. In order to be reconnected the same day, payments for re-connection must be made during normal business hours, but prior to 4:00 p.m. Service will be restored the following business day when payments are made after 4:00 p.m.
Union County Public Works is the water and wastewater utility service provider to the unincorporated areas in Union County and all of the municipalities, except Monroe, Marshville and Wingate. Public Works operates a countywide water and wastewater system solely funded by user fees and is not funded by tax dollars.
Hyong Yi
Public Works Administrator
Email: Hyong.Yi@unioncountync.gov
Andy Neff, PE
Water & Wastewater Director
Email: andy.neff@unioncountync.gov
John Shutak
Engineering Director
Email: john.shutak@unioncountync.gov
Ron Gilkerson
Solid Waste Director
Email: ronald.gilkerson@unioncountync.gov
Aubrey Lofton, PE
Planning & Resources Management Director
Email: aubrey.lofton@unioncountync.gov
Chris Boyd
Facilities Director
Email: christopher.boyd@unioncountync.gov
