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Emergency Communications

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In the event of an emergency, call 911.


Emergency Communications

How can I report an emergency?

Call 911. Attempt to answer the following questions:

  • What is the person's problem or the type of incident? (i.e. "Can you tell me what exactly happened?")
  • What is the individuals approximate age?
  • Is he or she conscious?
  • Is he or she breathing?

What should I do during a medical emergency?

Knowing when to call and what to expect when you phone 9-1-1 can help reduce fear and helplessness in an emergency. When calling 9-1-1, keep in mind that the most important thing you can do is to LISTEN CAREFULLY and DO EXACTLY what the dispatcher asks you to do. Emergency service professionals are normally always available to assist you through times of crisis, confusion and distress. Let them be your lifeline.

It is highly recommended that you take a certified course in CPR and first aid. Even when highly trained dispatchers (EMDs) and EMS professionals are readily accessible in the community, prompt and properly administered first aid care still can mean the difference between life and death, rapid vs. prolonged recovery, and temporary vs. permanent disability. These courses are available through authorized American Safety and Health Institute Training Centers and other nationally recognized organizations.

Popular Resources

Business Emergency Contact Update

911 Public Information Request

Compliment/Concern Submission Form

Monroe Police Information Request

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UCSO/Municipalities Information Request

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Contact Information

Vicki Callicutt
Emergency Communications Director
500 N. Main St., Ste 15
Monroe, NC

Phone: 704-283-3550

Additional Phone Numbers

  • Non-emergency: 704-289-1591
  • Business office: 704-283-3572

About Emergency Communications

Established in 1981, the Emergency Communications Department (C-COM) employs a staff of over 40 individuals to answer, respond to, and dispatch assistance for emergencies and incidents in Union County. C-COM serves the Union County Sheriff’s Department and police departments of Monroe City, Waxhaw, Marshville, Wingate, and Stallings. Also included are Union EMS, Monroe City Fire/First Responders, 18 county Volunteer Fire Departments/First Responders, Union County Emergency Management, Public Works and Union County Animal Control. C-COM also answers the after-hours lines for Mental Health, Rape Crisis, and Hospice.