Union County is providing assistance with rent and utility payments to eligible residents who have been impacted by COVID-19 through our Emergency Rental Assistance Program.
The program is open to renters residing in Union County who have a household income 80% or less of area median income (see chart below) and have been financially impacted by COVID-19. In addition to rent, we can provide assistance with utilities, including electricity, water/sewer, trash removal, natural gas, propane, fuel oil, and internet. Households may receive up to 12 months of assistance with past due rent.
If you have any questions, please call us at 980.246.8181 (Monday - Friday 8:00 a.m. - 5:00 p.m.)
To be eligible for assistance, you must:
|30% Income Limit||$17,550||$20,050||$22,550||$26,200||$30,680||$35,160||$39,640||$44,120|
|50% Income Limit||$29,500||$33,400||$37,600||$41,750||$45,100||$48,450||$51,800||$55,150|
|80% Income Limit||$46,800||$53,450||$60,150||$66,800||$72,150||$77,500||$82,850||$88,200|
Priority for assistance will go to:
The household income is the combined total income of all adults living in the home, including adult children age 18 and older.
Yes, provided that you are responsible for paying the rent and utilities where you live and that you meet all the other eligibility criteria.
Yes, your landlord will be asked to complete documents during the application process. If you have questions/concerns, please call our customer service line at: 980.246.8181
Payments will be made to the landlord/property management company and/or utility company directly, except if there are extenuating circumstances.
The amount of assistance will vary from household to household based on circumstances.
An eligible household may receive up to 12 months of assistance (plus an additional three months if necessary to ensure housing stability for the household, subject to the availability of funds), from March 13, 2021 forward.
No. There is no requirement regarding how long a family has been in their current rental.
No. Emergency rental assistance may be provided only to eligible households, which is defined by statute to include only households that are obligated to pay rent on a residential dwelling. However, homeowners may be eligible for assistance through programs using funds under the Homeowner Assistance Fund, which was established as part of the American Rescue Plan Act of 2021.
Assistance may be provided to temporarily displaced households living in hotels or motels. The household must be temporarily or permanently displaced from its primary residence or does not have a permanent residence elsewhere. Total months of assistance are the same as mentioned in the FAQ above. The cost of hotel or motel stay would not include expenses incidental to the charge for the room.
Funds can be used for rent and/or utilities, including electric, water, wastewater/sewer and natural gas/propane. Assistance may also be used in some circumstances for internet expenses.
Yes, but you cannot duplicate payments for the same month. For example, if you owed rent for October 2020 and it was fully paid by HOPE, you cannot request that amount through the Emergency Rental Assistance Program.
The 2020 HOPE program created by the North Carolina Department of Public Safety is closed and no longer available for assistance. A second HOPE program opened on May 18, 2021, however select counties, including Union County received the funds directly to distribute. If you are a Union County resident, you should apply to our emergency rental and utility assistance program and NOT the state program.
If you meet the eligibility guidelines, you may apply.
Our team will reach out to you using the primary applicant’s email and/or phone number provided in your application within 7-14 days to review your application. Applications are processed in the order they are received. Emails will be sent to notify you/the primary applicant of your updated status at each of the six application review steps:
Step 1: Application Received
You will receive an email when your application was successfully submitted into the system and assigned to a Union County ERAP team member.
Step 2: Eligibility Review
Your application is currently being reviewed by the Union County ERAP team member. This part of the process takes the longest. During this time, a team member may be in contact with you and your landlord. We await the additional documents required of you and ensure overall compliance.
Step 3: Award Determination
Your application has met the compliance standards and a team member is determining the award amounts.
Step 4: Agreement
The documents have been executed for you and your landlord to review and sign to ensure that all parties are in agreement with the award amount and expectations.
Step 5: Payment
Your application has been fully approved and placed into the cue for payment to the landlord. Please keep in mind that if the landlord opted for a check it may take longer to receive payment as it goes through the U.S. Postal Service.
Step 6: Closeout
Once all of the steps for your application are completed, we will close the application.
If you have any questions, please contact our customer service line at 980.246.8181 Monday-Friday, 8:00 a.m. – 5:00 p.m.
You can check the status of your application online at any time. You will need to enter the last name and date of birth for the primary applicant, along with the Application ID number.