Skip to content

Crisis Intervention Program (CIP)

Crisis Intervention Program (CIP)

CIP program

Crisis Intervention Program (CIP) is a Federally-funded program that assists eligible residents who are facing a financial crisis dealing with their energy bill for heating/cooling costs. A household is considered to be in a crisis if it is currently experiencing or is in danger of experiencing a life-threatening or health-related emergency and sufficient, timely and appropriate assistance is not available from any other source. Life-threatening is defined as a household that has no heating or cooling source or has a disconnect notice for their primary heating or cooling service and the health or well-being of a household member would be in danger if the heating or cooling crisis was not alleviated. Each household should be evaluated on a case by case basis to determine if there is a heating or cooling crisis. Approved applicants receive assistance that is paid directly to their energy provider.

Applications are taken at the Department of Human Services beginning July 1, 2019 – June 30, 2020 or until the CIP allocation is exhausted, whichever comes first.

Who is eligible?

Households that meet the following criteria may be eligible:

  • Have at least one U.S. citizen or non-citizen who meets the eligibility criteria
  • Meet the income test
  • Have an energy-related crisis
  • Have a utility statement that shows how much is owed to alleviate the crisis


The following chart describes the Crisis Intervention Program Eligibility Requirements.

Eligibility requirement What's needed how often
Citizenship/Alien Status Verification of citizenship/alien status via Immigration and Naturalization Service At application
Social Security Number, when available Valid social security card or number At application
Heating or Cooling Expense Copy of bills At application

Crisis Intervention Program Income Levels Based on 150% of Federal Poverty Level

How to Apply

The following forms are required to apply for CIP:

  • Application
  • Notice of Use of Social Security Number
  • Consent for Release of Information
  • Physician Authorization Form

Paper applications for CIP can be accessed electronically.

Submit all required, completed information one of these methods:

  • Electronically via NC ePass
  • Email
  • Fax: CIP 704-296-6148
  • Mail: 2330 Concord Avenue, Monroe, NC 28110
  • Drop box in front of the flagpole
  • Drive-thru window just past the Human Services Agency building entrance

All fields must be completed and forms must be signed before submitting.

Please call 704-296-4300 if you have any questions.