Union County, NC
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Transportation Division
1407 Airport Rd.
Monroe, NC 28110
704-292-2511
800-735-2962 (TDD/TTY)
Email
Transportation Appointment Line
704-292-2511
Option 2 - Appointments
Option 3 - Registration
Option 5 - Call to Return Home
Option 1 - Español
Veterans Transportation Services
704-283-3807
Transportation Division Director
Theresa Torres
Office Hours
Monday-Friday
8 a.m. - 5 p.m.
Transportation will not be available on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents' Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving and the day after
- Christmas, the day before and the day after
Transportation
Effective July 1, 2025, Union County Transportation will transition to a new scheduling software system. This upgrade will enhance the booking experience and improve the accuracy and reliability of our service schedules.
We deeply appreciate your cooperation and patience as we make this important upgrade. Our goal is to serve you better with a more robust, efficient platform. Thank you for riding with Union County Transportation.
During this transition period, we kindly ask for your patience and understanding.
While we work to ensure a smooth and seamless transition, you may experience minor disruptions such as temporary delays or changes to reservation times.
What to Expect:
- A redesigned booking interface.
- Enhanced schedule accuracy and real‑time updates.
- Improved communication via SMS and email alerts.
How You Can Help:
- Allow extra time for booking or travel during the first few days of July.
- Contact our Customer Service Team at 704-292-2511 if you encounter any issues.
Go to Medical Appointments, Work or Shopping
Click through the steps to learn how.
Review Our Rider's Guide
No Show Policy | Effective Aug. 1, 2024
Passengers who miss their scheduled rides without informing dispatch beforehand will have to pay a $10 penalty for each missed ride.
Transportation Calendar
| MONDAY | TUESDAY | WEDNESDAY | THURSDAY | FRIDAY |
|---|---|---|---|---|
| Charlotte (appts. 8 a.m.-11 a,m., done by 12 p.m.) |
Charlotte (appts. 8 a.m.-11 a.m., done by 12 p.m.) |
Charlotte (appts. 8 a.m.-noon, done by 1 p.m.) |
Charlotte (appts. 8 a.m.-11 a.m., done by 12 p.m.) |
Charlotte, *Every other Friday (appts. 8 a.m.-noon, done by 1 p.m.) |
| Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.) |
Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.) |
Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.) |
Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.) |
Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.) |
| Shopping Retail (11:30 a.m. drop off, 2 hour max) |
Shopping Retail (11:30 a.m. drop off, 2 hour max) |
Shopping Retail (11:30 a.m. drop off, 2 hour max) |
||
| Salisbury (appts. no earlier than 9:30 a.m., done by 1:30 p.m.) |
Salisbury (appts. no earlier than 9:30 a.m., done by 1:30 p.m.) |
|||
| *2025 dates:
Dec. 19 *2026 dates: Jan. 2, 16 & 30 Feb. 13 & 27 March 13 & 27 April 10 & 24 May 8 & 22 June 5 & 19 July 17, 31 (off - July 3) Aug. 14 & 28 Sept. 11 & 25 Oct. 9 & 23 Nov. 6 & 20 Dec. 4 & 18
|
Union County’s only source of public transit.
Our goal is to improve and enhance the quality of life for residents by enabling them to access medical care, educational opportunities, jobs, and other resources where they can conduct activities of daily living and enjoy recreational opportunities.
Transportation services are available to residents of Union County through limited NCDOT funded grant programs or through sponsorship of a local human service agency.
Cost depends on time of registration and type of trip scheduled.
Union County Transportation is proud of its drivers for their outstanding performance in the competition.
Read the Full StoryRudy made the ride so much fun! We really enjoy riding on transportation. We hope to ride with Rudy again. - Bobby G.
I enjoy being able to help the members of my community and make a difference in people’s lives. There are good people and good benefits with the county and I enjoy the challenging work. No day at the Transportation office is the same and I enjoy the camaraderie of our office environment. - Christy Knight, Admin
Helpful Links
Union County Transportation Makes Impressive Debut in State "Roadeo" Competition
Union County Transportation recently made its debut in the North Carolina Public Transportation Association (NCPTA) Roadeo competition. The competition is an annual event that draws drivers and bus operators to compete for top scores on a course that tests their driving skills and safety operations. Union County drivers, Marco Jimenez and Jimmy Huntly, were among the 42 drivers who participated in the event.
Jimenez was awarded second place in the competition, an impressive achievement for Union County's first-ever Roadeo entry. The event was held on April 15, and it was a great opportunity for drivers to showcase their skills and knowledge of safe driving practices.
"We've always wanted to compete in the NCPTA Roadeo competition and we are so proud of our team for placing their first time around!" said Transportation Services Manager, Theresa Torres. "We look forward to continuing to promote excellence in driving practices that keep our riders safe and hopefully take first place next year."
Union County Transportation is proud of its drivers and congratulates Jimenez on his outstanding performance in the competition.
The department is always looking for dedicated individuals who are committed to safety and customer service to join our award-winning team. You can play an essential role in serving the community and keeping Union County moving! For more information on these roles, visit: ucgov.info/drivers