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Important Notice to Passengers

Effective July 1, 2025, Union County Transportation will transition to a new scheduling software system. This upgrade will enhance the booking experience and improve the accuracy and reliability of our service schedules.

We deeply appreciate your cooperation and patience as we make this important upgrade. Our goal is to serve you better with a more robust, efficient platform. Thank you for riding with Union County Transportation.

During this transition period, we kindly ask for your patience and understanding.

While we work to ensure a smooth and seamless transition, you may experience minor disruptions such as temporary delays or changes to reservation times.

What to Expect:

A redesigned booking interface.
Enhanced schedule accuracy and real‑time updates.
Improved communication via SMS and email alerts.

How You Can Help:

Allow extra time for booking or travel during the first few days of July.
Contact our Customer Service Team at 704-292-2511 if you encounter any issues.

Go to Medical Appointments, Work or Shopping

Click through the steps to learn how.

1. Register as a Rider
2. Book Reservation
3. Pick Up & Return Home

All passengers must complete and sign a registration application.
Complete the registration application online.

To obtain a PDF application, call 704-292-2511, option 3, or download one here.

Then, mail the following documents to Union County Transportation:

Completed and signed application form
Copy of driver's license or picture ID
Signed acknowledgment form

Transportation
1407 Airport Rd.
Monroe, NC 28110

Review Our Rider's Guide

No Show Policy | Effective Aug. 1, 2024

Passengers who miss their scheduled rides without informing dispatch beforehand will have to pay a $10 penalty for each missed ride.

Learn More

Transportation Calendar

MONDAY	TUESDAY	WEDNESDAY	THURSDAY	FRIDAY
Charlotte (appts. 8 a.m.-11 a,m., done by 12 p.m.)	Charlotte (appts. 8 a.m.-11 a.m., done by 12 p.m.)	Charlotte (appts. 8 a.m.-noon, done by 1 p.m.)	Charlotte (appts. 8 a.m.-11 a.m., done by 12 p.m.)	*Charlotte, Every other Friday** (appts. 8 a.m.-noon, done by 1 p.m.)
Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.)	Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.)	Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.)	Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.)	Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.)
	Shopping Retail (11:30 a.m. drop off, 2 hour max)		Shopping Retail (11:30 a.m. drop off, 2 hour max)	Shopping Retail (11:30 a.m. drop off, 2 hour max)
	Salisbury (appts. no earlier than 9:30 a.m., done by 1:30 p.m.)		Salisbury (appts. no earlier than 9:30 a.m., done by 1:30 p.m.)
				2025 dates: Dec. 19 2026 dates: Jan. 2, 16 & 30 Feb. 13 & 27 March 13 & 27 April 10 & 24 May 8 & 22 June 5 & 19 July 17, 31 (off - July 3) Aug. 14 & 28 Sept. 11 & 25 Oct. 9 & 23 Nov. 6 & 20 Dec. 4 & 18

Special Notes

Appointments for Salisbury Clinic must be scheduled no earlier than 9:30 a.m. and completed by 1:30 p.m.
Appointments for Charlotte Clinic:
- Monday, Tuesday, and Thursday appointments must be scheduled no earlier than 8 a.m. and completed by noon.
- Wednesday and Friday appointments must be scheduled no earlier than 8 a.m. and completed by 1 p.m.
Charlotte & Salisbury are for Medical and Veteran Affair appointments only.
On shopping/retail days, you will be dropped off at 11:30 a.m. and have two hours max to shop.
48-hour notice is required for scheduling and cancellations must happen 24-hours before.

Eligibility Requirements

Union County offers transportation services to all residents aged 16 and older, as well as those aged 0-15 when accompanied by a parent or guardian. For riders under 18, a parent or guardian must sign an acknowledgment of receipt of the Rider Guide on their behalf.

We provide scheduled transportation to many types of eligible passengers, including those with mobility issues, special needs, County residents who would like to go to work, the elderly, and general public.

Transportation services are provided at a nominal cost to the passenger, with many costs being covered by either grant or County funds.

Cost depends on time of registration and type of trip scheduled.

Union County’s only source of public transit.

Our goal is to improve and enhance the quality of life for residents by enabling them to access medical care, educational opportunities, jobs, and other resources where they can conduct activities of daily living and enjoy recreational opportunities.

Transportation services are available to residents of Union County through limited NCDOT funded grant programs or through sponsorship of a local human service agency.

Cost depends on time of registration and type of trip scheduled.

Transportation Policies

Helpful Links

North Carolina Department of Transportation

Charlotte Area Transit System

New “No Show” Policy for Union County Transportation Services Starting August 1, 2024

Post Date:07/02/2024 2:36 PM

Starting August 1, 2024, Union County Transportation (UCT) will enforce a new “No Show” policy for all passenger trips. Under this new policy, passengers who fail to meet their scheduled rides without notifying dispatch in advance will incur a $10 penalty for each missed ride. This policy is designed to address the significant costs and delays caused by unattended ride appointments, which impact service availability and operational efficiency.

The policy stipulates additional penalties for repeat offenders, including a tiered suspension system. Passengers who accumulate three no-shows within any 90-day period will be suspended from transportation services for 30 days. Further infractions will lead to longer suspensions, with a fourth offense resulting in permanent suspension from the service.

“We understand that everyone has unexpected changes, but frequent no-shows create challenges that affect all passengers,” said Theresa Torres, Director of Transportation. “We’ve found it necessary to implement these measures to ensure our services run as smoothly as possible for everyone involved.”

In addition to the no-show fee, the policy includes procedures for notifying passengers of their infractions. A First Warning Notice will be mailed to the address on file of the rider after the first missed appointment, and a Suspension Notice will be issued if penalties accrue. Riders are strongly encouraged to communicate with UCT to prevent penalties and suspensions.

Passengers are encouraged to review the new policy details. With this policy, UCT hopes to foster a more accountable and efficient service environment, ensuring resources are used effectively to benefit the entire community.

Transportation services are available to Union County residents through limited NCDOT funded grant programs or through sponsorship of a local human service agency. Cost varies depending on time of resistration and type of trip scheduled. Visit our Transportation page for details on how to register and book a reservation.

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No Show Policy | Effective Aug. 1, 2024

Transportation Calendar

Union County’s only source of public transit.

Helpful Links

New “No Show” Policy for Union County Transportation Services Starting August 1, 2024