Union County, NC
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Transportation Division
1407 Airport Rd.
Monroe, NC 28110
704-292-2511
800-735-2962 (TDD/TTY)
Email
Transportation Appointment Line
704-292-2511
Option 2 - Appointments
Option 3 - Registration
Option 5 - Call to Return Home
Option 1 - Español
Veterans Transportation Services
704-283-3807
Transportation Division Director
Theresa Torres
Office Hours
Monday-Friday
8 a.m. - 5 p.m.
Transportation will not be available on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents' Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving and the day after
- Christmas, the day before and the day after
Transportation
Effective July 1, 2025, Union County Transportation will transition to a new scheduling software system. This upgrade will enhance the booking experience and improve the accuracy and reliability of our service schedules.
We deeply appreciate your cooperation and patience as we make this important upgrade. Our goal is to serve you better with a more robust, efficient platform. Thank you for riding with Union County Transportation.
During this transition period, we kindly ask for your patience and understanding.
While we work to ensure a smooth and seamless transition, you may experience minor disruptions such as temporary delays or changes to reservation times.
What to Expect:
- A redesigned booking interface.
- Enhanced schedule accuracy and real‑time updates.
- Improved communication via SMS and email alerts.
How You Can Help:
- Allow extra time for booking or travel during the first few days of July.
- Contact our Customer Service Team at 704-292-2511 if you encounter any issues.
Go to Medical Appointments, Work or Shopping
Click through the steps to learn how.
Review Our Rider's Guide
No Show Policy | Effective Aug. 1, 2024
Passengers who miss their scheduled rides without informing dispatch beforehand will have to pay a $10 penalty for each missed ride.
Transportation Calendar
| MONDAY | TUESDAY | WEDNESDAY | THURSDAY | FRIDAY |
|---|---|---|---|---|
| Charlotte (appts. 8 a.m.-11 a,m., done by 12 p.m.) |
Charlotte (appts. 8 a.m.-11 a.m., done by 12 p.m.) |
Charlotte (appts. 8 a.m.-noon, done by 1 p.m.) |
Charlotte (appts. 8 a.m.-11 a.m., done by 12 p.m.) |
Charlotte, *Every other Friday (appts. 8 a.m.-noon, done by 1 p.m.) |
| Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.) |
Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.) |
Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.) |
Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.) |
Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.) |
| Shopping Retail (11:30 a.m. drop off, 2 hour max) |
Shopping Retail (11:30 a.m. drop off, 2 hour max) |
Shopping Retail (11:30 a.m. drop off, 2 hour max) |
||
| Salisbury (appts. no earlier than 9:30 a.m., done by 1:30 p.m.) |
Salisbury (appts. no earlier than 9:30 a.m., done by 1:30 p.m.) |
|||
| *2025 dates:
Dec. 19 *2026 dates: Jan. 2, 16 & 30 Feb. 13 & 27 March 13 & 27 April 10 & 24 May 8 & 22 June 5 & 19 July 17, 31 (off - July 3) Aug. 14 & 28 Sept. 11 & 25 Oct. 9 & 23 Nov. 6 & 20 Dec. 4 & 18
|
Union County’s only source of public transit.
Our goal is to improve and enhance the quality of life for residents by enabling them to access medical care, educational opportunities, jobs, and other resources where they can conduct activities of daily living and enjoy recreational opportunities.
Transportation services are available to residents of Union County through limited NCDOT funded grant programs or through sponsorship of a local human service agency.
Cost depends on time of registration and type of trip scheduled.
Union County Transportation is proud of its drivers for their outstanding performance in the competition.
Read the Full StoryRudy made the ride so much fun! We really enjoy riding on transportation. We hope to ride with Rudy again. - Bobby G.
I enjoy being able to help the members of my community and make a difference in people’s lives. There are good people and good benefits with the county and I enjoy the challenging work. No day at the Transportation office is the same and I enjoy the camaraderie of our office environment. - Christy Knight, Admin
Helpful Links
Union County Implements No-Tobacco Policy on Human Services Campus
Starting Feb. 1, 2024, the use of all forms of tobacco products will be prohibited across Union County's Human Services campus (below), including the main building, outdoor areas, and parking lots. The county ordinance for the property at 2330 Concord Avenue in Monroe covers a wide range of tobacco products, including cigarettes, cigars, e-cigarettes, chewing tobacco, and other smoking alternatives.
The Board of County Commissioners approved the ordinance on Nov. 20, 2023. It meets requirements set by the NC Medicaid Division of Health Benefits and the NC State Local Public Health Accreditation. It aims to not only adhere to these requirements but also create a healthier, tobacco-free environment for both employees and visitors of Union County Human Services.
"The health and well-being of our community is our top priority," says Janet Payne, Director of Human Services. "This ordinance marks a significant step in our commitment to adhering to Medicaid requirements and is a significant step towards creating a healthier environment for everyone who visits or works on our campus.”
In preparation for the ordinance's implementation, informative signs are posted in English and Spanish throughout the campus to clearly communicate the tobacco-free policy and ensure awareness and compliance. All ashtrays and smoking receptacles will be removed from the campus. Union County Human Services is a central location for clients seeking assistance from Public Health, WIC, Medicaid, Social Services, and more.
This is more than just a policy change; it's a movement towards a healthier, cleaner and safer community. QuitlineNC offers free cessation services and resources to support individuals who wish to quit tobacco. This service includes various forms of quit coaching and is accessible to those seeking support in their journey to quit tobacco.
For more information about the Tobacco-Free Campus Ordinance or to access tobacco cessation resources, visit the Tobacco Prevention webpage.