Union County, NC
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Transportation Division
1407 Airport Rd.
Monroe, NC 28110
704-292-2511
800-735-2962 (TDD/TTY)
Email
Transportation Appointment Line
704-292-2511
Option 2 - Appointments
Option 3 - Registration
Option 5 - Call to Return Home
Option 1 - Español
Veterans Transportation Services
704-283-3807
Transportation Division Director
Theresa Torres
Office Hours
Monday-Friday
8 a.m. - 5 p.m.
Transportation will not be available on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents' Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving and the day after
- Christmas, the day before and the day after
Transportation
Effective July 1, 2025, Union County Transportation will transition to a new scheduling software system. This upgrade will enhance the booking experience and improve the accuracy and reliability of our service schedules.
We deeply appreciate your cooperation and patience as we make this important upgrade. Our goal is to serve you better with a more robust, efficient platform. Thank you for riding with Union County Transportation.
During this transition period, we kindly ask for your patience and understanding.
While we work to ensure a smooth and seamless transition, you may experience minor disruptions such as temporary delays or changes to reservation times.
What to Expect:
- A redesigned booking interface.
- Enhanced schedule accuracy and real‑time updates.
- Improved communication via SMS and email alerts.
How You Can Help:
- Allow extra time for booking or travel during the first few days of July.
- Contact our Customer Service Team at 704-292-2511 if you encounter any issues.
Go to Medical Appointments, Work or Shopping
Click through the steps to learn how.
Review Our Rider's Guide
No Show Policy | Effective Aug. 1, 2024
Passengers who miss their scheduled rides without informing dispatch beforehand will have to pay a $10 penalty for each missed ride.
Transportation Calendar
| MONDAY | TUESDAY | WEDNESDAY | THURSDAY | FRIDAY |
|---|---|---|---|---|
| Charlotte (appts. 8 a.m.-11 a,m., done by 12 p.m.) |
Charlotte (appts. 8 a.m.-11 a.m., done by 12 p.m.) |
Charlotte (appts. 8 a.m.-noon, done by 1 p.m.) |
Charlotte (appts. 8 a.m.-11 a.m., done by 12 p.m.) |
Charlotte, *Every other Friday (appts. 8 a.m.-noon, done by 1 p.m.) |
| Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.) |
Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.) |
Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.) |
Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.) |
Matthews (appts. 9 a.m.-1 p.m., done by 2 p.m.) |
| Shopping Retail (11:30 a.m. drop off, 2 hour max) |
Shopping Retail (11:30 a.m. drop off, 2 hour max) |
Shopping Retail (11:30 a.m. drop off, 2 hour max) |
||
| Salisbury (appts. no earlier than 9:30 a.m., done by 1:30 p.m.) |
Salisbury (appts. no earlier than 9:30 a.m., done by 1:30 p.m.) |
|||
| *2025 dates:
Dec. 19 *2026 dates: Jan. 2, 16 & 30 Feb. 13 & 27 March 13 & 27 April 10 & 24 May 8 & 22 June 5 & 19 July 17, 31 (off - July 3) Aug. 14 & 28 Sept. 11 & 25 Oct. 9 & 23 Nov. 6 & 20 Dec. 4 & 18
|
Union County’s only source of public transit.
Our goal is to improve and enhance the quality of life for residents by enabling them to access medical care, educational opportunities, jobs, and other resources where they can conduct activities of daily living and enjoy recreational opportunities.
Transportation services are available to residents of Union County through limited NCDOT funded grant programs or through sponsorship of a local human service agency.
Cost depends on time of registration and type of trip scheduled.
Union County Transportation is proud of its drivers for their outstanding performance in the competition.
Read the Full StoryRudy made the ride so much fun! We really enjoy riding on transportation. We hope to ride with Rudy again. - Bobby G.
I enjoy being able to help the members of my community and make a difference in people’s lives. There are good people and good benefits with the county and I enjoy the challenging work. No day at the Transportation office is the same and I enjoy the camaraderie of our office environment. - Christy Knight, Admin
Helpful Links
Transportation Driver Saves Fellow Driver Pinned by His Vehicle
A Union County Transportation driver is being honored with the Lifesaver Award for saving a teammate in a serious emergency. Late afternoon on Friday, June 9, driver Jeff Lunsford was finishing his shift for the day and in the department's parking lot when he heard and saw a teammate in distress. A fellow driver's van was rolling and when the driver tried to stop it, he got pinned between his van and a parked vehicle. Lunsford immediately jumped into action and into the driver's seat of the van to reverse it away from his colleague. He immediately called 911 and the Transportation dispatch office.
"Without Jeff's vigilance and quick response, this situation could have been much worse," said County Manager Brian Matthews. "Our Transportation drivers are committed to providing safe and quality service with empathy and compassion. In this case, Jeff went far above that service to potentially save the life of a colleague in need.”
Lunsford solicited help from another colleague, Ronald Talley. Both men remained calm while providing emergency services personnel with details of the situation so the appropriate parties could be notified to ensure the proper resources were deployed. They each followed their transportation safety training.
Lunsford supervisor, Brandon Earp, nominated him for the Lifesaver Award. “Jeff exemplifies the values of Union County Transportation, and we are all grateful for his handling of this situation,” Earp said.
Union County's Management Team recognized Lunsford with the Lifesaver Award on July 25, 2023. The Lifesaver Award is given to county employees whose selfless actions result in saving someone's life.
County Manager Brian Matthews surprises Transportation driver Jeff Lunsford with the Lifesaver Award
County Manager Brian Matthews surprises Transportation driver Jeff Lunsford with the Lifesaver Award
(from left to right) Transportation Safety Officer Melissa Kiefer, Lifesaver Award recipient Jeff Lunsford, Transportation Supervisor Laura Gardner
County Manager Brian Matthews surprises Transportation driver Jeff Lunsford with the Lifesaver Award
Transportation Supervisor Brandon Earp who nominated driver Jeff Lunsford for Lifesaver Award
(from left to right) Assistant Human Services Director Janet Payne, Assistant County Manager Clayton Voignier, Lifesaver Award recipient Jeff Lunsford, County Manager Brian Matthews, Transportation Manager Theresa Torres, Transporation Supervisor Brandon Earp
View the surprise award ceremony by clicking the image above.