Posted on 03/22/20
Page Updated: April 6, 2020, 9:20 a.m. | Español
Union County Government remains operational and committed to serving residents during this public health crisis; however based on guidance provided by the CDC and NCDHHS on social distancing and measures to slow the spread of COVID-19, the Union County leadership team has determined all County buildings will be closed to the public until further notice. Union County will continue to serve residents either virtually or by appointment for select services.
The following outlines how to access services by department. Departments and divisions are listed in alphabetical order. To help navigate the extensive list, we recommend using Ctrl + F on your keyboard and searching for keywords. To search by Department or Division, click the first letter in the alphabet below.
The Agricultural Center is closed and all activities and events are postponed until further notice. Select state and federal agencies that have offices at the Agricultural Center will meet with individuals by appointment only.
The Union County Board of Elections is closed to the public until further notice. Staff will remain available each day from 8:00 a.m. – 5:00 p.m. to serve residents by phone at 704-283-3809, fax at 704-282-1083 or via email.
Permits will continue to be issued. Please use the online permitting system. If you are unable to access the website, call 704-283-3816. If an appointment is required, you will be contacted to arrange.
Inspections will continue to be performed. Call 704-283-3816 to schedule.
Electronic plan review will continue. A dropbox is located in the lobby of the Government Center to receive any required hard copies of plans.
All field inspectors and their supervisors are available by phone and email.
We are no longer performing inspections within occupied homes until the COVID-19 virus is contained. This is primarily aimed at like-for-like HVAC replacements but may apply in other situations as well. In situations in which the homeowner has lost essential services or life safety issues exist, we will conduct the inspections. If your installation has specific needs, please contact one of the following to discuss.
Community Support & Outreach is providing all services by telephone, mail, and online.
Call 704-296-4493 and leave a detailed message for a response within 48 business hours.
Four forms are required to apply for CIP and LIEAP:
Paper applications for CIP and LIEAP can be accessed electronically.
Submit all required, completed information one of these methods:
Mail: 2330 Concord Avenue, Monroe, NC 28110
Drop box just past the Human Services Building drive-thru window or in front of the flag pole.
All fields must be completed and forms must be signed before submitting.
Meals at congregate sites are cancelled until further notice. For registered users of the congregate program, if you would like to receive meals delivered to your home while the sites are closed, call 704-283-3712.
For recipients: For current recipients of home-delivered meals, your meals will be placed on your doorknob or porch. The volunteer will knock, return to their car, and wait three minutes for you to get your meal. If the meal is not picked up, the meal will be removed. A staff person from our office will be calling you each week to check how you are doing. Call 704-283-3712 with any questions.
For volunteers: Do not attempt to volunteer if you are sick or someone you live with is sick (fever, shortness of breath, cough). To minimize exposure to yourself and the seniors we serve, all senior nutrition volunteers should follow new meal delivery procedures:
If you are unable to volunteer, email Gloria Haney or call 704-296-4312.
Ensure will be delivered to the client or designee. Call 704-283-3712 with any questions.
Call 704-296-4320 and leave a detailed message for a response within 48 business hours.
Call 704-296-4320 to receive a mailed application or complete recertification. Please leave a detailed message for a response within 48 business hours.
Completed applications can be submitted:
Mail: 2330 Concord Avenue, Monroe, NC 28110
Drop box: just past the Human Services Building drive-thru window or in front of the flag pole.
All fields must be completed and forms must be signed before submitting. Interviews will be conducted by phone once the completed application or recertification paperwork has been received by Human Services.
All meetings and training is postponed until further notice. Email Heather Horne with questions.
Classes will be completed via telephone or video sessions. For new referrals, intake paperwork, or other questions please email Nicole Blevins.
We are not taking new appointments until further notice. The IRS has extended the filing deadline for taxes from April 15, 2020 to July 15, 2020. The IRS has recommended using this online filing option. All simple returns using this online resource are free regardless of limits. There is a fee if the taxpayer is required to file Schedules C, D and/or E.
Residents with appointments: Taxpayers with scheduled appointments shall drop off all documents at the Union County Human Services Building. A VITA team member will contact you with additional information. VITA team members will submit all returns to the IRS electronically for taxpayers who have already had an appointment. All returned documents will be placed in a white IRS provided envelope and mailed back to all taxpayers.
WIC services are being done by phone only. Staff will call anyone with a scheduled WIC appointment to complete the appointment by phone. Call 704-296-4893 (English) or 704-296-4890 (Spanish) if your phone number has changed or for WIC or breastfeeding questions or concerns. If you need to drop off any breastfeeding equipment, please coordinate this with staff and call the numbers above.
Operations at the Union County Judicial Center (courthouse) remain open on a limited basis. The Courts are still available for emergency domestic violence and no-contact restraining orders; as well as certain hearings in juvenile matters. All other matters - jury trials, criminal and civil trials, family court cases, traffic cases, and small claims matters - have been canceled and will be rescheduled.
All magistrate services are operating as normal; with the exception of small claims court which is canceled.
Visit the Environmental Health website to access online resources and find contact information. Appointments will be used for services that cannot be accomplished virtually. Call 704-283-3553 with questions.
Field inspections are continuing normal operations with modifications made to accommodate social distancing on the job site.
Applications for existing septic system repairs, well repairs and well replacements will continue to be accepted.
Acceptance of a new septic system and well permit is temporarily suspended. This suspension is specific to applications for new wells, Improvement Permits (IP) and Improvement (IP)/Construction Authorization (CA) permits.
Complaints and communicable illness outbreak investigations will continue under normal operations with modifications made to accommodate social distancing. Visit the Environmental Health website to access the online complaint referral form.
Routine inspections are suspended until further notice. Inspections at facilities with populations vulnerable to COVID-19 will be determined on a case-by-case basis.
Complaints and communicable illness outbreak investigations will continue under normal operations with modifications made to accommodate social distancing.
Facility plan review (including public swimming pools) will continue to be conducted electronically. Permitting will continue with necessary personal safety and social distancing limitations.
The Fire Marshal’s Office will continue conducting inspections and investigations while taking precautionary measures. Inspections at facilities with populations vulnerable to COVID-19 will be modified on a case-by-case basis for the protection of all involved.
All library locations are closed and all activities and events are postponed until further notice.
All Parks and Recreation facilities are closed and all activities and events are postponed until further notice.
Visit the Planning website for all online resources and contact information. All meetings required to complete processes will be done via phone or video conference.
Zoning permits, reviewing plans and subdivisions are being processed in compliance with the Development Ordinance. Applicants are encouraged to use Union County's online permitting and plan review system. If help is needed to establish an account or navigate the system, please contact Lee Jenson. If you are unable to use the online system, permit applications can be placed in the dropbox located in the vestibule of the Government Center located at 500 N. Main St., Monroe, NC 28112.
Call 704-283-3605 or email James King. All active zoning violations are still in process. New complaints will be accepted, however, investigations will be delayed.
New rezoning applications are not being accepted until further notice and all applications currently in process are on hold.
All reviews and inspections will continue. Call 704-283-3642 for questions.
Permits and requests will be accepted and processed as resources are available. Call 704-283-3605 for questions.
The Union County Comprehensive Plan and all other land use and transportation plans will continue virtually until further notice.
Public Health clinics will provide limited services by appointment only at the Human Services building (2330 Concord Avenue, Monroe, NC 28110). Do not come to the building without calling first.
To minimize exposure for your family, our employees, and the community, only one adult is allowed to accompany a minor child to an appointment. For adult appointments, please ask everyone else other than the person with the appointment to remain outside of the building.
Routine services are postponed until further notice.
The Dental Clinic is only seeing emergency patients by appointment from 8:00 a.m. – 12:00 p.m. Monday-Friday at the Human Services building (2330 Concord Avenue, Monroe, NC 28110). Do not come to the building without calling first. Call 704-296-4829 if you need emergency dental services.
Limited clinical health services will be provided by appointment only.
Call 704-296-4884 for information regarding birth certificates, death certificates, disinterment/reinterment permits or burial/transit permits. Time-sensitive documents clearly marked as “Vital Records” may be left in the drop box just past the Human Services building drive-thru window or in front of the flag pole, or mailed to 2330 Concord Avenue, Monroe, NC 28110.
Visit the Public Works website for information, email Public Works Customer Service, or call 704.296.4210 or for additional questions. Applications can be mailed to: Union County Public Works, 500 N. Main Street, Suite 400, Monroe, NC 28112
eRecording services are available Monday-Friday 8:00 a.m. - 5:00 p.m. A drop off location in the Government Center lobby is available to drop off documents or requests. Additional online services are available on the Register of Deeds website. Appointments are available only for administering notary oaths and issuance of marriage licenses by calling 704-283-3843 or emailing Crystal Gilliard.
Passport services are suspended until further notice.
For changes and updates related to Union County Public Schools, visit the school district’s website.
For information related to the Union County Sheriff’s Office, visit the Sheriff’s Office website.
Social Services is providing all services by telephone, mail, and online.
To report abuse, neglect or exploitation call 704-296-6124 Monday-Friday 8:00 a.m. - 5:00 p.m. For after hours, please call 704-289-1591.
Call 704-296-4492 Monday-Friday 8:00 a.m. - 5:00 p.m. For after hours, call 704-289-1591
To report abuse, neglect or exploitation, call 704-296-6124 Monday-Friday 8:00 a.m. - 5:00 p.m. For after hours, call 704-289-1591.
Medicaid clients are encouraged to take advantage of the following methods to conduct business:
Submit completed paper application forms and/or all required supplemental information/ documentation via fax to 704-296-6154; mail to 2330 Concord Avenue, Monroe, NC 28110; or drop box just past the Human Services Building drive-thru window or in front of the flag pole. All fields must be completed and forms must be signed before submitting.
If you want to file an application for benefits, the date you call us will be used as your date of application even if we have to mail the application to you.
If you came to our office because of a deadline or for an appointment, we will not cut off your benefits or penalize you. Please call for assistance.
Submit all required supplemental information/documentation via fax to 704-296-6154; mail to 2330 Concord Avenue, Monroe, NC 28110; or drop box just past the Human Services Building drive-thru window or in front of the flag pole. All fields must be completed and forms must be signed before submitting.
Submit applications and recertifications for FNS. All fields must be completed and forms must be signed before submitting:
Submit completed paper application forms or recertification paperwork, and/or all required supplemental information/ documentation via fax to 704-296-4363; mail to 2330 Concord Avenue, Monroe, NC 28110; or drop box just past the Human Services Building drive-thru window or in front of the flag pole. All fields must be completed and forms must be signed before submitting.
Payments for established Health Choice or Food and Nutrition repayment agreements may be made via check or money order only (with case number written on the payment). Mail payments to 2330 Concord Avenue, Monroe, NC 28110; or drop box just past the Human Services Center drive-thru window or in front of the flag pole.
Call 704-289-4356, email, or text 704-412-9221.
All locations are operating under normal business hours. The Annual Household Hazardous Waste Day scheduled for Saturday, April 18 is postponed until further notice. For details, visit the Solid Waste website.
All locations are operating under normal business hours. Call 704-296-4260 with questions.
All locations are operating under normal business hours. Only cash, check, or exact change will be accepted in drop boxes at each location with the exception of commercial haulers at the Austin Chaney landfill scale house which will accept credit cards. Call 704-512-9821 with questions.
Visitors: If you are sick, please stay home. During busy times, follow social distancing procedures (at least six feet apart).
Trash from a home with sick (isolated or quarantined) individuals: Double bag trash items and put all recyclables in the trash.
Visit the Assessor’s Office website for information, call 704-283-3746 or email us for additional questions. Completed forms can be scanned and emailed or mailed to: Union County Assessor’s Office, 500 N. Main Street, Suite 236, Monroe, NC 28112
In response to COVID-19, Union County will absorb credit and debit card service fees through the close of business May 31, 2020. No fee will be charged to the payer when using a credit card, debit card, or electronic check (eCheck) to pay tax bills.
Call 704-292-2511 for a transportation appointment to medical appointments only. Trip times may be extended. Vehicles are undergoing extra cleaning procedures.
All Veterans Services appointments are suspended until further notice. Call 704-283-3807 or email Michelle Marcano with a detailed message including the veteran's name and contact information. If you need to provide documentation, please scan and email your assigned VSO or mail to 500 N. Main Street, Monroe, NC 28112.
If you need someone to talk with, contact the Veterans Crisis Line at 800-273-8255. Additional contact information and resources include: VA Hospital in Salisbury-Urgent Care available 24/7 (800-469-8262); VA Clinic Tyvola (704-329-1300); VA Clinic University (704-597-3500). Call before you arrive. Contact your VA primary care clinic to ensure your appointment is still scheduled. Union County Transportation is continuing to support medical trips.
Union County Government Center
500 North Main Street, Monroe, NC 28112
704-283-3500 | Contact Us