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Union County Government Facilities Reopening to Public

Union County Government Facilities Reopening to Public

Posted on May 8, 2020

Union County Here to ServePage Updated: May 26, 2020, 3:15 p.m. | Español

Union County Government has remained operational throughout this public health crisis, despite our buildings and facilities temporarily being closed to the public. Our buildings and facilities are starting to reopen to the public. Precautions will be implemented to protect the health and safety of employees and visitors.

Departments and Divisions that have reopened offices or facilities to the public are listed below in alphabetical order. To help navigate the extensive list, we recommend using Ctrl + F on your keyboard and searching for keywords. To search by Department or Division, click the first letter in the alphabet below. Departments and Divisions that are not listed below may still have offices closed to the public; click here to learn how to access those services.

Please watch this video to see the changes and precautions now implemented at some Union County facilities to protect the health and safety of employees and visitors.


A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z


Agricultural Center/Cooperative Extension

The Union County Agricultural Center is open 8:00 a.m. to 5:00 p.m. At this time, no reservations are being accepted for the Events Center; and all events are postponed through June. Union County Cooperative Extension will meet with the general public on an appointment-only basis until June 1. FAQ's and general information are available in the lobby of the Ag Center for pick up. Cooperative Extension classes, workshops, and activities are also postponed until June 1. Please visit the Cooperative Extension website for the most up to date information.

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Board of Elections

The Union County Board of Elections is open to the public during normal business hours, 8:00 a.m. to 5:00 p.m.

Building Code Enforcement

Building Code Enforcement has resumed normal operations. The number of customers in the office will be limited to six until further notice. We strongly suggest that permit applications be submitted using our online permitting system. If assistance is needed, please contact our permitting staff at 704-283-3816.

Digital submission of plans is encouraged. If hard copies are required, they may be placed in the drop box located in the lobby of the Government Center.

If your installation has specific needs, please contact one of the following to discuss.

  • Mark Griffin, Director: 704-283-3643
  • Steven Stack, Electrical Supervisor: 704-292-2577
  • Terry Griffin, Commercial Building, Plumbing, Mechanical Supervisor: 704-283-3594
  • Rick Wilkerson, Residential Building, Plumbing, Mechanical Supervisor: 704-283-3549

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Community Support and Outreach

Community Support & Outreach is providing all services by telephone, mail, and online. Face-to-face appointments are not being accepted at this time. If anyone is in need of an in-office appointment or assistance, please call the number listed below for the program for which you are seeking assistance.

Crisis Assessment/Energy Assistance

Emergency Assistance (200%)
Please call 704-296-4300 and you will be transferred to a Crisis Assessment worker. If you reach a voicemail, please leave a message and your call will be returned within 48 hours.

Energy Assistance - Crisis Intervention Program (CIP)
Four forms are required to apply for CIP:

  • Acknowledgment Form
  • Application
  • Notice of Use of Social Security Number
  • Consent for Release of Information

Paper applications for CIP can be accessed electronically.

Submit all required, completed information one of these methods:

  • Email
  • Fax: CIP 704-296-6148
  • Mail: 2330 Concord Avenue, Monroe, NC 28110
  • Drop box just past the Human Services Building drive-thru window or in front of the flagpole.

All fields must be completed and forms must be signed before submitting.

Please call 704-296-4300 if you have any questions.

Senior Nutrition Congregate Program
Meals at congregate sites are canceled until further notice. For registered users of the congregate program, if you would like to receive meals delivered to your home while the sites are closed, call 704-283-3712.

Senior Nutrition Homebound Program
For recipients: For current recipients of home-delivered meals, your meals will be placed on your doorknob or porch. The volunteer will knock, return to their car, and wait three minutes for you to get your meal. If the meal is not picked up, the meal will be removed. A staff person from our office will be calling you each week to check how you are doing. If you or someone you know is over the age of 60 and in need of meals at this time, call 704-283-3712 or complete an online referral form here.

For volunteers: Do not attempt your volunteer shift if you are sick or someone you live with is sick (fever, shortness of breath, cough). To minimize exposure to yourself and the seniors we serve, all senior nutrition volunteers should follow new meal delivery procedures:

  • Pick up meals for distribution at the congregate dining site.
  • Package the meal as you normally would (i.e. warm meal, cold components, bread, milk in the plastic bag).
  • Hang the meal on the doorknob, if possible, or set in front of the door.
  • Knock on the door or ring the doorbell.
  • Return to your car.
  • From your car, wait three minutes to visually confirm the senior has received their meal.
  • If the senior does not come to the door, please contact them via the phone number on the meal route sheet. If no one answers, replace the meal with a door hanger and take the meal to the next home on the list.

If you are unable to volunteer, email Gloria Haney or call 704-296-4312.

Senior Nutrition: Nutritional Supplement Meal Services
Ensure will be delivered to the client or designee. Call 704-283-3712 with any questions.

Work First Employment Services
Please call 704-296-4300 and you will be transferred to a Work First Employee. If you reach voicemail, please leave a message and your call will be returned within 48 hours.

Work First Family Assistance
Work First clients are encouraged to take advantage of the following methods to conduct business:

  • Electronic applications for Work First Cash Assistance: Click here to download ePass.NC.gov. Applicants may complete the workbook, print it, and return as instructed below
  • Pick-up paper application for Work First Cash Assistance at the Human Services building
  • Telephone applications or recertification assistance for Work First please call 704-296-4300

Submit completed paper application forms and/or all required supplemental information/ documentation via fax to 704-296-6148; mail to 2330 Concord Avenue, Monroe, NC 28110; or drop box just past the Human Services Building drive-thru window or in front of the flagpole. All fields must be completed and forms must be signed before submitting.

Community Engagement and Health Education
All meetings and events are postponed until further notice. Email Heather Horne with questions.

Internship Program
Download the intern application from our website. Submit all paperwork to Gloria Haney.

Parenting Support & Nurturing Parenting (PSNP)
Classes will be completed via telephone or video sessions. For new referrals, intake paperwork, or other questions please email Nicole Blevins.

Volunteer Income Tax Assistance (VITA)
Limited appointments will be available starting May 26. Please email Gloria Haney or call 704-296-4312. The IRS has extended the filing deadline for taxes from April 15, 2020 to July 15, 2020. The IRS has recommended using this online filing option. All simple returns using this online resource are free regardless of limits. There is a fee if the taxpayer is required to file Schedules C, D and/or E.

Women, Infants & Children's Program (WIC)
WIC services are being provided by phone only. Staff will call anyone with a scheduled WIC appointment to complete the appointment by phone. Call 704-296-4893 (English) or 704-296-4890 (Spanish) if your phone number has changed, or for WIC or breastfeeding questions or concerns. If you need to drop off any breastfeeding equipment, please coordinate with staff by calling the numbers above.

Courthouse and Clerk of Courts

Operations at the Union County Judicial Center (courthouse) remain open on a limited basis. The Courts are still available for emergency domestic violence and no-contact restraining orders; as well as certain hearings in juvenile matters. All other matters - jury trials, criminal and civil trials, family court cases, traffic cases, and small claims matters - have been canceled and will be rescheduled with notice to all parties. Click here for more information on court dates or court schedules, or call the Clerk’s office at 704-698-3100.

Magistrate
All magistrate services are operating as normal, with two exceptions. Small claims court is not currently scheduled, and weddings are by appointment only.

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Environmental Health

Appointments will be used for services that cannot be accomplished virtually. Call 704-283-3553 with questions. Visit the Environmental Health website to access online resources and find contact information.

On-Site Water Protection (OSWP) Program
Field inspections are continuing normal operations with modifications made to accommodate social distancing on the job site. Applications for new septic systems and wells are being accepted. All other services will continue.

Children’s Environmental Health Program
Routine inspections of child care facilities are suspended until further notice.

Complaints and communicable illness outbreak investigations will continue under normal operations with modifications to accommodate social distancing.

Inspections of school building are occurring.

Permits are being issued for children’s camps.

Complaints and communicable illness outbreak investigations will continue under normal operations with modifications to accommodate social distancing.

Food Lodging and Institutions Program
Routine inspections of food establishments, public swimming pools, lodging and other facilities are occurring and will meet the revised inspection frequency schedule established by NCDHHS. Inspections of facilities with populations vulnerable to COVID-19 will be determined on a case-by-case basis. Facility visits are occurring with modifications to accommodate social distancing.

Complaints and communicable illness outbreak investigations will continue under normal operations with modifications made to accommodate social distancing.

Facility plan review will continue to be conducted electronically. Permitting will continue with necessary personal safety and social distancing limitations. Visit the Environmental Health website to access the online complaint referral form.

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Fire Marshal

The Fire Marshal’s Office will continue conducting fire code inspections and fire investigations while taking precautionary measures. Inspections at facilities with populations vulnerable to COVID-19 will be conducted in a matter that ensures the protection of all involved. All low and moderate hazard occupancy inspections have been suspended until local, state and federal guidance provides for normal business occupancy and gatherings of greater than 50 persons.

Construction and permitting plan reviews continue on a normal basis. Construction inspections will be conducted by appointment only on Tuesdays and Thursdays. Site consultations have been suspended. If you are scheduled for a construction inspection, our staff member will advise you of the COVID related issues that will need to be addressed at the worksite prior to the inspection being conducted.

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Libraries

Library locations are currently open Monday through Friday to individuals older than 65 and those considered high risk from 9:00 a.m. to 10:00 a.m. and to the general public with limited capacity between the hours of 10:00 a.m. and 4:00 p.m.; the exception is the Waxhaw library, which is providing provide curbside service only. All library locations are providing curbside service between the hours of 9:00 a.m. and 4:00 p.m. Monday through Friday. For more information, visit the Library webpage.

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Parks and Recreation

Cane Creek Park is open seven days a week from 7:00 a.m. – 5:00 p.m with limited activities. Cane Creek Campground will reopen with limited capacity on June 1 by reservation only. Reservation requests resume June 1 online, via email, and by phone. Jesse Helms Soccer Complex and Fred Kirby Park remain closed until further notice. For more information, visit the Parks and Recreation webpage.

Planning

The Planning Department is open to the public during normal business hours, 8:00 a.m. to 5:00 p.m. Monday through Friday with a few modifications.

All pre-application meetings for development applications will be conducted virtually. Please contact the appropriate Planning Department staff member for information on how to arrange a meeting.

  • James King: 704-283-3605 – subdivisions, site plans, special use permits
  • Bjorn Hansen: 704-283-3690 – rezoning applications

Electronic plan submission is encouraged. If hard copies are required, they may be placed in the drop box in the lobby of the Government Center.

Community meetings for rezoning and special use permit applications will resume. Applicants are encouraged to follow a few guidelines when conducting a community meeting:

  • Limit the number of participants in a community meeting in accordance with NC DHHS recommendations for mass gatherings. This may mean the total allotted time for a community meeting may be longer to handle multiple groups of participants.
  • Enforce social distancing guidelines in the meeting and in the queueing line for the next group of participants.
  • Provide hand sanitizer and masks for participants.
  • If possible, provide a virtual option for community participation (Planning staff needs to review format and “rules” prior to the meeting).

Public Health

Public Health clinics are providing limited services by appointment only at the Human Services building (2330 Concord Avenue, Monroe, NC 28110). Do not come to the building without calling first.

To minimize exposure for your family, our employees, and the community, only one adult is allowed to accompany a minor child to an appointment. For adult appointments, please ask everyone else other than the person with the appointment to remain outside of the building.

Dental Clinic
The Dental Clinic sees patients for treatment and emergencies by appointment only at the Human Services building (2330 Concord Avenue, Monroe, NC 28110). Patient Schedule: Monday & Thursday from 10 a.m. to 5:30 p.m.; Tuesday, Wednesday & Friday from 7:45 a.m. to 3:00 p.m. Call 704-296-4829 for appointments.

Health Clinics
Clinical health services are being provided by appointment only.

  • Child Health Clinic - Call 704-296-4800 for an appointment.
  • Communicable Disease (CD) - Call 704-296-4800 for an appointment.
  • STD Health Services Clinic - Call 704-296-4800 for an appointment. Appointments are available Monday, Thursday and Friday.
  • Family Planning and Contra Clinic - Call 704-296-4800 for an appointment. Appointments are available Tuesday through Friday.
  • Immunization Clinic - Call 704-296-4800 for an appointment. Appointments are available Tuesday, Wednesday and Friday.
  • Maternal Health Clinic - Call 704-296-4800 for an appointment. Appointments are available Monday, Tuesday and Thursday.
  • Breast and Cervical Cancer Control Program (BCCCP) - Call 704-296-4800 for an appointment.

Vital Records
Call 704-296-4884 for information regarding birth certificates, death certificates, disinterment/reinterment permits, or burial/transit permits. Time-sensitive documents clearly marked as “Vital Records” may be left in the drop box just past the Human Services building drive-thru window or in front of the flagpole, or mailed to 2330 Concord Avenue, Monroe, NC 28110.

Public Works

Customer Service Specialists are available to assist customers by phone (704-296-4210) and email 8:00 a.m. to 5:00 p.m. Monday through Friday. Applications for utility service can be completed online or mailed to: Union County Public Works, 500 N. Main Street, Suite 400, Monroe, NC 28112. The Customer Service office is open to the public; but in an effort to protect the health of employees and visitors, a maximum of three customers are allowed in the Customer Service office. Appointments are available by calling Customer Service. We encourage you to visit our website to view online services. A secure drop box is located in the Government Center lobby for documents and customer service requests.

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Register of Deeds

The Register of Deeds office is open to the public during normal business hours, 8:00 a.m. to 5:00 p.m. Monday through Friday with limitations on the number of customers in the office at a time.

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Sheriff’s Office

For information related to the Union County Sheriff’s Office, visit the Sheriff’s Office website.

Social Services

Social Services is providing all services by telephone, mail, and online. Face to face appointments are not being accepted at this time. If anyone is in need of an in-office appointment or assistance, please call the number listed below for the program for which you are seeking assistance.

Adult Protective Services (APS) Intake
To report abuse, neglect or exploitation, call 704-296-6124 Monday through Friday 8:00 a.m. to 5:00 p.m. For after hours, please call 704-289-1591.

Adult Protective Services – Investigations, In-Home Services, Adult Day Care/Day Health
Call 704-296-4491.

Adult Services – Guardianship, Special Assistance-In Home Services, Assisted Living Facilities, etc.
Call 704-296-4492 Monday through Friday 8:00 a.m. to 5:00 p.m. For after hours, call 704-289-1591.

Child Protective Services (CPS) Intake
To report abuse, neglect or exploitation, call 704-296-6124 Monday through Friday 8:00 a.m. to 5:00 p.m. For after hours, call 704-289-1591.

Child Protective Services (CPS) Investigations
Call 704-296-4443.

Child Welfare - In-Home Services, Permanency Planning & Foster Care, Independent Living (LINKS) or Adoptions/Post-Adoptions
Call 704-296-4410.

UCPS Behavioral Health Collaborative
Call 704-296-4487.

Adult and Family & Children's Medicaid
Medicaid clients are encouraged to take advantage of the following methods to conduct business:

  • Electronic applications for Medicaid: Click here to apply online at ePass.NC.gov. After the application has been submitted online, a DSS employee will reach out to complete the interview by telephone.
  • Paper applications for Medicaid: Click here for a link to print a paper application from NCDHHS.
  • Telephone applications or recertification assistance for Medicaid: For Adult Medicaid, call 704-296-6142. For Family & Children’s Medicaid, call 704-296-4369. Leave a detailed message. Responses are provided within 48 business hours.

Submit completed paper application forms and/or all required supplemental information/ documentation via fax to 704-296-6154; mail to 2330 Concord Avenue, Monroe, NC 28110; or the drop box just past the Human Services Building drive-thru window or in front of the flagpole. All fields must be completed and forms must be signed before submitting.

If you want to file an application for benefits, the date you call us will be used as your date of application, even if we have to mail the application to you.

If you came to our office because of a deadline or for an appointment, we will not cut off your benefits or penalize you. Please call for assistance.

Child Care Subsidy
Call 704-296-6131.

Submit all required supplemental information/documentation via fax to 704-296-6154; mail to 2330 Concord Avenue, Monroe, NC 28110; or drop box just past the Human Services Building drive-thru window or in front of the flagpole. All fields must be completed and forms must be signed before submitting.

Food & Nutrition Services (FNS) – Intake & Redeterminations
Submit applications and recertifications for FNS. All fields must be completed and forms must be signed before submitting:

Submit completed paper application forms or recertification paperwork, and/or all required supplemental information/ documentation via fax to 704-296-4363; mail to 2330 Concord Avenue, Monroe, NC 28110; or the drop box just past the Human Services Building drive-thru window or in front of the flagpole. All fields must be completed and forms must be signed before submitting.

Health Choice and Food & Nutrition Services Repayments
Payments for established Health Choice or Food and Nutrition repayment agreements may be made via check or money order only (with case number written on the payment). Mail payments to 2330 Concord Avenue, Monroe, NC 28110; or drop box just past the Human Services Center drive-thru window or in front of the flagpole.

Child Support Enforcement
Call 704-289-4356, email, or text 704-412-9221.

Solid Waste

All locations are operating under normal business hours. For details, visit the Solid Waste website.

Construction and Demolition (C&D) Landfill and Transfer Station
All locations are operating under normal business hours. Call 704-296-4260 with questions.

Residential Waste and Recycling Centers (Convenience Sites)
All locations are operating under normal business hours. Only cash, check, or exact change will be accepted in drop boxes at each location with the exception of commercial haulers at the Austin Chaney landfill scale house which will accept credit cards. Call 704-512-9821 with questions.

Visitors: If you are sick, please stay home. During busy times, follow social distancing procedures (at least six feet apart).

Trash from a home with sick (isolated or quarantined) individuals: Double bag trash items and put all recyclables in the trash.

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Tax Administration

Tax Administration is open to the public 8:00 a.m. to 5:00 p.m. Monday through Friday. The number of customers allowed in the office is limited to 7 people in the Tax Collector’s office and 7 people in the Tax Assessor’s office until further notice (excluding small children with their parents/guardians). Customers are encouraged to conduct as much business as possible by phone and to utilize our drop box or website for payment purposes. All field appraisal work is limited to new construction sites only, with the exception of properties under appeal for 2020. In such cases, appointments may be made as needed with management approval.

You can contact our office for assistance in the following ways:

  • Tax Collections – 704-283-3848
  • Tax Assessor – 704-283-3746
  • Email
  • Dropbox: Located on Crowell St. Ext. behind the historic post office

Transportation (including NEMT Medicaid)

Transportation services are being provided for trips associated with medical needs and obtaining food (grocery store, food pantry, etc) and adult day care. Call 704-292-2511 for an appointment. Transportation services related to other shopping needs, employment, education, and other purposes are suspended until further notice.

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Veterans Services

Veterans Services Offices will provide services by appointment only by calling 704-283-3807. Please do not come to the VSO without an appointment.

To minimize exposure for your family, our employees, and the community, please ask everyone else other than the person with the appointment to remain outside of the building.

VSOs continue to work with veterans by phone, email, fax or drop off of documents and paperwork. Documents can be dropped off with the arrangement of the VSO you are currently working with or by calling the main number at 704-283-3807.

If you have additional questions or need further information, please call 704-283-3807 or email Michelle Marcano with a detailed message, including the veteran's name and contact information.

If you need someone to talk with, contact the Veterans Crisis Line at 800-273-8255. Additional contact information and resources include: VA Hospital in Salisbury-Urgent Care available 24/7 (800-469-8262); VA Clinic Tyvola (704-329-1300); VA Clinic University (704-597-3500). Call before you arrive. Contact your VA primary care clinic to ensure your appointment is still scheduled. Union County Transportation is continuing to support veterans’ medical trips to the VA Clinics and Community Care approved doctors.

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