Union County provides scheduled transportation services to assist eligible residents attend medical appointments and receive veterans services. Transportation to work, shopping or other locations is available for a nominal charge.
Other transportation services available to Union County residents include:
Eligibility requirements for these services include but are not limited to:
Reservations: A 48-hour advance reservation is requested however, if there is availability, same-day scheduling can be accommodated. You can make a reservation Monday through Friday 9:00 a.m. – 5:00 p.m. or by leaving a voicemail. Reservations can be made up to 90 days in advance. Changes in contact information and mobility status should be reported when making appointments.
Cancellations: Contact Transportation Services by noon the day prior to the reservation to cancel or you will incur a $2 fee.
Pick-up: Passengers should be ready one hour before the scheduled appointment, unless otherwise notified. Vans will wait only three minutes beyond a scheduled pick-up time. Services are offered 6:00 a.m. – 6:00 p.m. Passengers will adhere to all safety and behavior rules of the transportation system provided to them at time of registration.
The meetings of the Transportation Advisory Board are open to the public and are held at the Transportation offices on the First Thursday of January, April, July and October at 12:00 p.m. In addition, there are annual reports, brochures and a #711 phone number to review for further details.
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For more information on Union County Transportation’s ADA and Title IV polices please refer to service policies.
Interim Division Director
610 Patton Ave.
Monroe, NC 28110
Transportation Appointment Line: 704-292-2511
Veterans Transportation Services: 704-283-3807
TDD/TTY Phone: 800-735-2962
Transportation services are available to residents of Union County through limited NCDOT funded grant programs or through sponsorship of a local human service agency. Some grant-funded trips require the passenger pay a fare to share in the cost of the service. Cost depends on time of registration and type of trip scheduled. Transportation also provides efficient management, maintenance and repair for the County-owned fleet of approximately 415 vehicles.