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Union County, North Carolina

Customer Service

Customer Service

IN THE EVENT OF A SEWER BACKUP, SEWER OVERFLOW, OR OTHER UTILITY-RELATED EMERGENCY, IMMEDIATELY CALL 704-296-4210.

What are the ways to pay my bill?

Automatic Bank Draft:
Download Form

Request form: 704-296-4210
(M-F, 8am - 5pm)

Pay Online


Use your bank’s bill pay service:

Choose Union County as electronic payee and use mailing address:

P.O. Box 580194

Charlotte, NC 28258-0194


Mail in payment:

Union County Public Works

P.O. Box 580194

Charlotte, NC 28258-0194


Pay in-person:

Union County Tax Office

500 N. Main St.

Monroe, NC 28112


Drop-box:

W. Crowell St. near Government Center in a silver drop box

How can I apply for a water loss adjustment?

To apply for a water loss adjustment, please fill out this form.

Billing & Payment Frequently Asked Questions (FAQs)


Apply for Water & Sewer Service

Fill out an Automatic Bank Draft Form

Click to Register

Contact

Union County Public Works

500 N. Main St., Ste 400
Monroe, NC 28112

Phone: 704-296-4210
Fax: 704-296-4231

Ashley Terrell
Customer Service Supervisor
Email: ashleyterrell@unioncountync.gov

Shelley Maness
Business Operations Director
Email: shelley.maness@unioncountync.gov

Emergency Contact

Report a Water Outage, Sewer Backup or Overflow

Please call 704-296-4210 immediately to report a water outage, sewer backup, overflow or other utility-related EMERGENCY. On call service is available 24 hours per day for emergency situations only.

About Public Works Customer Service

The Utility Customer Service Department is committed to providing excellent customer service and accurate billing to more than 48,000 residential and commercial water and sewer utility accounts within unincorporated Union County and each of the municipalities in Union County with the exception of Monroe, Marshville, and Wingate.

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